Pega Customer Engagement Summit 2019, Amsterdam

Event overview

Infosys is a key sponsor at the Pega Customer Engagement Summit 2019 which is taking place in Amsterdam on the 10th of April. At the summit, more than 2000 prospects and leaders across industries are expected to attend and discuss powerful technology that lets you engage without limits and automate from end-to-end to deliver flawless customer experience using Artificial Intelligence.

The theme this year for the event is ‘Navigating Business Transformation’ and our showcase will cover best practices and success stories of how leveraging Pega’s offerings have enabled organizations to drive digital transformation and accelerate towards growth and superior customer engagement.

Solution showcase

At the summit, get insights on key solutions such as:

• Intelligent operations – Virtual contact center
• Digital claims management
• Digital lending experience
• Getting real agile with Infosys DevOps platform
• Blockchain and Internet of Things (IoT) with Pega

In addition, the Infosys experts will also be presenting case studies on innovation and business transformation.

Spotlight talk:

Please join Infosys team for a 10-min spotlight talk on ‘Going beyond Business Process Management (BPM) with “Digital Process Automation (DPA) by Design” – Foundation for intelligent customer engagement and efficient service automation’.

Speaker Name: Bhupesh Naik, Sr. Director, Europe - Digital Strategy and Innovation, Infosys

Abstract: In the digital era of today, enterprise solutions are measured by their outcomes in the digital world. This raises a fundamental question of whether traditional use-case analysis and business problem solving methodologies can be viable anymore? The true success from digital initiatives is delivered when AI, RPA, social, or mobility are not an afterthought but are considered as the fundamental building blocks to drive business benefits. We describe the approach to use Digital Process Automation-led design as an effective lens to view the business challenges and use-cases for rapid digital outcomes.

Visit the technology pavilion to learn more on how Infosys and Pega’s successful partnership drives flawless customer experience and empowers global enterprises to achieve their business vision.

Related reading

To know more on our services and the partnership between Infosys and Pega, please head to:

Infosys Digital Process Automation

Radial’s e-commerce transformation journey

Infosys helps customers get the future-ready advantage at Pega’s Customer Engagement Summit, Munich