HfS Webinar – Infosys helps Avnet modernize Customer Experience in Electronics Distribution

Event overview

In today’s hyper competitive world, enterprises across the globe are keen to maintain their competitive edge. In the hi-tech industry, digital innovation plays a major role in keeping the enterprises ahead of the curve.

A Fortune 500 provider of global technology solutions, Avnet, is currently focusing on reinventing the role of the electronics distributor, elevating customer experience within business-to-business (B2B) ecosystems and breaking down brand silos. Infosys is a partner of choice for Avnet for this digital transformation journey.

HfS Research is conducting a webinar to showcase Avnet’s digital journey. A vital element of this digital transformation journey, Ask Avnet, will also be showcased/discussed. This platform was developed in collaboration with Infosys.

Key themes of the webinar include:

• The importance of WHY – the value of a unifying business driver
• Prioritizing a starting point on your journey to the Digital OneOffice
• Improving B2B customer experience - Chatbots versus cognitive assistants
• Achieving results and aligning initiatives to broader transformation programs

Moderator:

Elena Christopher, Senior Research Vice President. HFS

Panelists:

Nishant Nishant, Vice President of Digital, Avnet.
Komal Jain, VP, Industry Head, Hitech, Infosys

You can register for the webinar here