Date May 7 — 11, 2017
Location Orange County Convention Center, Orlando, Florida
Overview
With over 400 sessions, ~80% of which are delivered by peers from the industry, Knowledge 17 is the ideal forum to learn from service management professionals, thought leaders and users on how to deliver business services for organizations to work more efficiently and effectively. The event is expected to attract over 13,000 experts in the area of service transformation enabled by ServiceNow.
Knowledge 17 will focus on the traditional as well as cutting-edge areas of IT service management including IT operations management (ITOM), IT business management, customer service management (CSM), security operations (Ops) and the non–IT service management (ITSM) space. The event allows attendees to experience IT, customer service, human resources, and security.
Connect with Infosys
Meet us at booth 107 to understand how we deliver a complete set of solutions, for both the traditional as well as for the cutting-edge areas of IT service management, that help our clients 'Reimagine service experience with purposeful AI'.
Session details
Customer breakout session 1
Topic
Redefining the future of services with CSM and ITOM on ServiceNow: 'Live' from Europe
Date
May 10, 2017 – 10.30 a.m. to 11.20 a.m. EST
Speakers
Katia Battheu – Director – operations, Proximus
Customer breakout session 2
Topic
ServiceNow for all seasons of ITSM and beyond: Achieving stability in an enterprise’s 360-degree journey
Date
May 9, 2017 – 2.40 p.m. to 3.30 p.m. EST
Speakers
Gavin Mills – Service Development Manager, TNT Express
TheaterNow presentation 1
Topic
Ride the fourth wave: How purposeful AI helps in delivering enhanced service experience to customers
Date
May 9, 2017 – 3.30 p.m. to 3.45 p.m. EST
Speakers
Anant Adya - Sr. Vice President – Cloud, Infrastructure & Security, Infosys
TheaterNow presentation 2
Topic
The future is here. Think beyond ITSM to stay ahead of the curve.
Date
May 10, 2017 – 4 p.m. to 4.15 p.m. EST
Speakers
Arvind Raman – Global Head, IT Service Management, Infosys
Meet our experts
- Anant Adya – Senior Vice President and Head, North America and ROW – Cloud, Infrastructure and Security
- Arvind Raman – Global Head – IT Service Management
- Gaurav Dutt Uniyal – Industry Principal – North America Practice Lead, IT service management (ITSM) and ServiceNow
- Ashish Sethi – Principal Consultant – IT Service Management
