Customer experience journey mapping: Workshop for retail

Infosys and Oracle host a hands-on workshop on customer experience journey mapping (CXJM)

Overview

Infosys and Oracle will host a practical, hands-on workshop that will impart valuable insights into customer experience journey mapping (CXJM) to the participants. At this workshop for the retail industry, participants will get clear pointers on how to design experiences that delight their customers, and ensure high retention and loyalty from them.

Why attend?

Infosys has partnered with Oracle to bring you the art of CXJM like never before, at a workshop specially tailored for companies in the retail industry.

CXJM can help retail enterprises to:

• Increase conversion rate, transaction value, and customer satisfaction
• Maximize business function collaboration and alignment across all customer-focused activities
• Re-imagine their customer experience (CX) to influence customer behaviour and drive more profitable interactions

Related Reading

• Infosys CX Offerings