Emma is a veteran material coordinator (MC, for short) in the global procurement team at a leading oil and gas firm, that has a presence in over 60 countries around the world. Emma's job —along with her global peers — is to ensure that the engineers and technicians that operate in the field get their resources and material on time. Whether it is a tanker full of crude or a shipment of spare parts, the engineers and technicians depend on Emma and hundreds of MCs like her to get it to them, on time.

A quick look behind the scenes

Infosys built a single user-friendly application that lets teams collaborate to manage the status of shipments

It uses existing infrastructure to create a real-time digital view

Its intuitive help feature guides users and lets them share feedback

It brought shipments delays down by 28%

The efficiencies resulted in several million dollars of annual cost savings

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