Challenge
A major US fashion brand suffered expensive downtime and poor customer experience because it could not accurately predict or promptly fix server failure.
Solution
We built a predictive model using Infosys AI platform which analyses traffic trends and identifies anomalies in server traffic, and can therefore pinpoint which server needs attention. Problems can now be fixed in 5 minutes instead of one hour– improving the customer experience and preventing expensive downtime, especially on high-volume days such as Black Friday.
Outcomes
Server fix time reduced from 1 hour to 5 minutes
Developed real-time anomaly detection dynamic dashboard
Reduced downtime estimated to save US$1.5m/year
Suppression of false alarms
Find out more about how we can help your e-commerce channels deliver a better customer experience.
