To develop new services for customers with different digital behaviors, as well as to cater to the more traditional audience, Infosys brought in a two-tier innovation approach. Disruptive innovation for creating entirely new banking experiences and incremental innovation for enhancing the existing ones, digitally.

With a focus on mobile technology, we brought in unique and feature-rich mobile banking experiences, developing not only apps, but also the middleware that would provide platform-agnostic services for various mobile platforms. Our Innovation Lab ensured that lifecycles of prototypes were shorter and the execution of fail-proof ideas faster.