Challenge
A New Zealand telecoms company wanted to leverage automation to handle HR email queries more efficiently, and deliver better experiences for employees.
Solution
We created a bot that used machine learning (ML) and natural language processing (NLP) techniques to provide fast, accurate answers to basic queries. A dashboard was also created to enable HR staff to monitor the efficiency of the solution.
Outcomes
Find out more about how you can use AI and automation to speed up business processes.
