Webinar: Create a Seamless Traveler Experience using Generative AI
Infosys in collaboration with ASAPP, hosted a webinar called “Create a Seamless Traveler Experience using Generative AI”. In this session, the panelists provided new insights into the innovative ways leading travel enterprises are harnessing AI to augment their operations. This helped us understand the pivotal role played by generative AI and large language models as we explored how AI streamlines traveler journeys across transportation, airlines, and hospitality.
Esteemed Speakers:
- Kimberly Cisek, VP Customer Experience, American Airlines
- Francesca Devrient, Sr. Director, CS Platforms, Booking.com
- Kacey Tolua, Sr. Director Global Technology - CEC Center of Excellence Products and Infrastructure, Marriott International
- Karen Bell-Wright, Customer Experience Executive, former Emirates Airlines
- Kumar Paramasivam, VP & Global Head, Travel and Hospitality, Infosys
- David Sudbey, ASAPP (Moderator)
Key Takeaways:
- Innovative AI Applications: The webinar showcased cutting-edge applications of generative AI, transforming various facets of the traveler experience
- Enhancing Operational Efficiency: The insights shared highlighted improved decision-making processes, resources optimization and overall cost effectiveness
- Personalization Pinnacle: Leaders shared strategies for delivering highly personalized services, leading to increased customer satisfaction
- Diverse Perspectives Illuminated: The diverse backgrounds of all speakers provided a comprehensive view of the industry, touching every touch point in a traveler’s journey from booking, to flying to accommodation, backed by technology
In this session, industry experts shared how generative AI is shaping the future of traveler-focused contact centers.
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Contact us for more on Travel and Hospitality: TravelPractice@infosys.com
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