Avasant Recognizes Infosys as a Leader in Avasant’s Airlines and Airports Digital Services 2024 RadarView

Avasant, a leading management consulting and analyst firm has positioned Infosys as a Leader in the Avasant’s Airlines and Airports Digital Services 2024 RadarView™ report. Of the 39 service providers assessed, the final 22 featured in the Airlines and Airports Digital Services 2024 RadarView.

“Infosys has a well demonstrated industry domain with practice size of over 3,500 trained and certified FTEs, offering comprehensive digital solutions leveraging emerging technologies to cater to airlines and airports industry value chain. Additionally, it invests in acquiring new firms to strengthen its digital offering and has a strong focus on building solutions around ground ops and tech ops along with the usage of generative AI solutions such as Cortex. These initiatives underscore Infosys’s commitment to advancing digital offerings in the airlines and airports sector, thereby securing its position as a Leader in Avasant’s Airlines and Airports Digital Services 2024 RadarView.” ~ Analyst Quote

A leader shows consistent excellence across all key dimensions of the RadarView assessment (practice maturity, investments and innovation, and partner ecosystem) and have had a superior impact on the market. Infosys has shown true creativity and innovation and has established trends and best practices for the industry. With proven commitment to the industry and being recognized as thought leaders while setting the standard for the rest of the industry to follow.

Discover more in Airlines and Airports Digital Services 2024 RadarView™, which illuminates vital industry trends and offers expert insights. This report is essential for companies seeking to navigate the digital transformation landscape.

Practice Maturity

• With over two decades of experience, Infosys has deep domain expertise in the A&A industry. It spans key value chains such as operations, marketing and commercial, passenger engagement, and IT services. For example, it developed Cortex, a customer service AI platform, to improve net promoter scores, reduce customer wait times, and provide customer care agents with contextual information during calls.
• Many A&A clients are adopting a cloud-first approach to modernize their legacy business applications and enhance operational efficiency. Infosys supports this transformation with Infosys Cobalt Airline Cloud, a cloud-based model office solution that assists various stakeholders, including passengers, station managers, ground staff, and airport authorities.
• To broaden its capabilities in its ESG practice, Infosys is engaging with A&A clients to codevelop solutions for achieving net-zero sustainability. For example, it is currently helping a Central American airline to reduce its carbon footprint. Additionally, it has proofs of concept with cloud-enabled capabilities, such as route optimization with emission circulation, ground movement emission, baseline, and subsequent integrated reporting for carbon emissions

Investments and Innovation

• To expand its offering portfolio and leverage emerging technologies, it launched a startup engagement program, The Infosys Innovation Network, which collaborates with select startups to bring in certified and ready-to-use ideas, technology, and offerings in different industries, including the A&A industry. Additionally, it operates the Infosys Center for Emerging Technology Solutions to identify and develop digital capabilities in optimizing airline, airport, and back-office operations using AI/ML, blockchain, AR/VR, and deep learning technologies.
• To strengthen its digital, brand-building capabilities, it acquired oddity in April 2022. The acquisition will enhance Infosys’s abilities in providing in-house production services, which include AR/VR and e-commerce, and creating a metaverse-ready setup for branding experiences tailored to A&A clients

Partner Ecosystem

• Infosys has a diverse, industry-specific partnership ecosystem to deliver digital transformation projects for A&A clients. For instance, it partnered with ATPCO to deliver an NDC exchange solution to enhance airline retailing. It has partnered with Airbus to leverage its Skywise platform to monitor and analyze aircraft health and provide the needed assistance, and it partnered with ASAPP to automate its contact center operations to address customer grievances quickly.
• It partners with key cloud providers to deliver next-gen solutions for A&A clients. For example, it partnered with Google to deliver generative AI applications leveraging Infosys Topaz offerings and Google’s generative AI solutions for different industries, including A&A.
• It partners with Sabre to modernize the top Global Distribution System

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