A logistics company with an integrated network of assets across 1,500+ locations to manage billions of inventory units every day.
Key Challenges
The transportation and logistics services provider wanted to build a unified digital freight platform to address:
- Disintegrated IT systems
- Siloed processes and functional duplication across lines of business
- Lack of a uniform channel for large customers to capitalize on multiple modes of shipping
- Rising maintenance cost for 20-25 independent Transport Management Solutions (TMS) operating in silos
- Inability to match the capabilities of asset light software platforms of competitors
The logistics enterprise selected Infosys for end-to-end services, spanning conceptualization and business case presentation to roll out of the platform.
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The Solution
Automated, self-learning, cloud-based digital freight marketplace.
Infosys developed an automated, self-learning, cloud-based digital freight marketplace to connect customers and carriers. The platform integrates multiple modes of transportation, and provides shippers with secure access to carrier capacity and freight movement. It empowers carriers with single-login visibility into load availability across modes in real time, enabling them to identify opportunities for time and cost savings while assigning loads.
The Infosys solution combines advanced technology approaches.
Hackathons
Infosys designed the workflow to automatically select and execute the most appropriate mode of transport for every customer order. The complex business requirements were broken down into parts to facilitate modular development. Problem statements were shared as use cases in hackathons conducted at Infosys. The outcomes were incorporated into the multi-modal platform.
Responsive design
The Infosys User Experience (UX) team invested in user research, focus group interactions, and stakeholder reviews to create the intuitive platform. We leveraged microservices to accelerate onboarding of lines of business, integrate multiple systems, and support diverse devices. Responsive web design delivers a rich experience to users, whether searching for capacity or tracking movement.
Product-based delivery
A large, integrated team comprising product, engineering, DevOps, and testing experts, architects, Business Intelligence (BI) specialists, and UX designers from USA, Europe and India executed the program. Agile / DevOps methodology enabled rapid prototyping. In addition, it facilitated frequent usability testing for continuous feedback from the core user group. We adopted the product-based delivery model instead of the traditional project-based strategy for faster execution.
Smart connectivity
The digital platform incorporates BI to provide customers and shippers with actionable insights. Real-time visibility into fluctuations in capacity, spot rates, and location-specific load availability enables informed purchase decisions for freight transportation. Significantly, our solution supports advanced analytics and blockchain technology to boost supply chain operations.
MVP roll out
Infosys adopted the Minimum Viable Product (MVP) development technique to mitigate risks. Its scope included critical features, story catalog and implementation. The MVP was built and released to a pilot set of users in the Brokerage Business Unit in four months. Subsequently, the beta release was extended to select customers and carriers of other business units, including Managed Transport and Last Mile. We implemented an adoption insights framework to measure usage and adoption by customers and carriers prior to the global launch of the digital marketplace to 25,000 carriers and 70 customers.
Benefits
Improvement in load profitability
20% improvement in load profitability
15% increase in annual revenue
Maximizes returns on existing TMS investments
Facilitates customer acquisition – five new clients acquired within three months
