A transport and logistics solutions provider operating road, air, sea, and rail routes in more than 50 countries.
Key Challenges
An Australian federal agency sought to establish a business model for end-to-end procurement, transportation, and management of commodities provided by a 4PL player.
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The Solution
Design thinking for solution
Infosys adopted design thinking to devise a solution from a service lens rather than a technology standpoint for end-to-end 4PL.
We developed a platform, managed the IT operations and provided BPM support.
We built the robust technology ecosystem using several COTS products:
- SAP Ariba for the e-Commerce network
- MuleSoft for integrating diverse components
- ForgeRock for authentication and access management
- Oracle OTM for transportation management
- ServiceNow for IT incident and business operations management
- Infosys Insights and Analytics Platform (IAP) for reporting, analytics and procurement insights
- AWS for a scalable cloud platform
Benefits
Centralized digital platform
Our centralized digital platform solution delivered several benefits
Cost reduction: A JIT model eliminated warehousing costs, enabled procurement from the most competitive suppliers, and identified the appropriate transportation provider by leveraging the 4PL network
Scalability: The platform can manage spikes in demand and meet requirements of other federal agencies.
