Cloud-Based Customer Relationship Management (CRM) Services

Overview

Infosys’ Cloud-based Customer Relationship Management (CRM) solution follows Veeva’s approach and minimizes IT costs by eliminating licensing and infrastructure costs.

CRM solution minimizes IT costs by eliminating licensing and infrastructure costs

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Infosys Cloud-based CRM solution enables you to:

Roll out CRM for sales and marketing processes within 6-10 months with 90 percent out-of-the-box processes
Improve productivity of your sales team in areas such as engaging customers in interactive discussions, capturing customer feedback in real time, and managing campaigns
Address the key needs of managed markets including e-signature capture and HCP spend

Ensure faster review process of promotional content through a pre-validated system

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Challenges & Solutions

Difficult to upgrade, integrate or render mobility

Roll out CRM for sales and marketing processes within 6-10 months with 90 percent out-of-the-box processes

Minimal integration / collaboration resulting in delayed decision-making

Seamless integration of data from upstream and downstream systems in accordance with the target eco system needs

Lack of intuitive and user-friendly interfaces in generic CRMs

Improve productivity of your sales team by engaging customers in interactive discussions, capturing customer feedback in real time, and managing campaigns