Infosys positioned as a 'Leader' in IDC MarketScape for Worldwide Manufacturing Service Life-Cycle Management Systems Integrators/Business Process Outsourcing 2020 Vendor Assessment
Infosys has been recognized as a 'Leader' in the IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management Systems Integrators/Business Process Outsourcing 2020 Vendor Assessment. The report highlights how, with over 250 service life-cycle management (SLM) clients globally, Infosys has a proven track record of support for transformation in service. Further, the study lays emphasis on the company’s culture of partnerships and shared excellence with its clients and ecosystem to accelerate customers’ transition to servitization business models.
Source: IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management Systems Integrators/Business Process Outsourcing 2020 Vendor Assessment by Aly Pinder, Nov 2020, IDC Doc# US45629420
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.
The IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management Systems Integrators/Business Process Outsourcing 2020 Vendor Assessment study analyzes the capabilities and business strategies of notable services vendors in the service life-cycle management (SLM) market.
Key highlights from the report:
- Technologies to support the service operation in manufacturing historically can be complex and siloed. Through an assessment framework and best practice repository, Infosys has been able to provide clients with a clear road map for service excellence and targets for how to achieve process improvements at scale.
- Through industry and domain expertise, Infosys is enabling its clients to migrate the service operations from a break/fix model to one that can drive at value-added services, advanced service models, and differentiation.
- Infosys has formal strategic partnerships within service life-cycle management with Adobe, AWS, Configit, Dassault Systèmes, Google Cloud, IBM, Microsoft, Oracle, Pegasystems, PTC (ThingWorx), Salesforce, SAP, ServiceMax, ServiceNow, and Siemens (MindSphere), which is an added advantage.
- Three additional offerings that support service - NIA (AI platform), KRTI 4.0 (AI and IoT framework), and Wingspan (cloud and mobile-first learning platform, part of Infosys' Live Enterprise suite) - are key differentiators for Infosys in the market.
