Servitization: Make Outcome-as-a-Service A Reality

Overview

Manufacturing is at a tipping point. Shifts in business, technology and demographics present opportunities as well as challenges. On one hand, customers expect superior services while transferring risk. On the other hand, there is unprecedented commoditization pressure depleting margins and increasing competitive forces.

To rise to the occasion, manufacturers need to make a shift from product to service orientation. Servitization enables manufacturers to leverage their core product strengths by providing a suite of services and solutions that help deliver maximum value for both the customers and the manufacturers. Infosys partners with global manufacturers in their endeavor to attract and retain customers by providing an integrated product-service offering that serves as a competitive differentiator.