Ensuring harmonized onboarding & unified provider data access for a regional Medicaid payer serving 2 million members
Our client, a major US healthcare payer, faced challenges with inaccurate provider network information and onboarding processes. Partnering with Infosys, they implemented the "1-Network" platform, replacing FACETS, leading to optimized onboarding, streamlined data management, and improved process efficiency. This unified Provider Management platform resulted in significant cost savings, improved data accuracy, and a reduction in provider inquiries, showcasing remarkable gains in operational efficiency and customer satisfaction. The collaboration with Infosys set the stage for continued growth and success.
