Frans van der Horst
CEO Retail Banking, ABN Amro
The more open you are, the more leaps you make. Whether it’s opening up to digital channels, competitors, regulators, or a sustainable way of business. An open perspective comes naturally to Frans van der Horst, CEO Retail Banking, ABN AMRO.
From being a group head of technology to becoming the CEO of a retail bank is a unique journey. Having straddled both business and technology roles over a 35-year career, Frans knows that blurring boundaries opens up new possibilities. In conversation with Mohit Joshi, President at Infosys, Frans dissected the future that can be, if we learn to co-create now.
Key Takeaways
Embracing digital actually amplifies the human touch
Conventional wisdom is that digital interactions are impersonal. Imagine customers and executives having a video call from their respective homes: it’s not only convenient and productive, but friendlier than the office.
The shared utility ecosystem: collaborate with competitors
If having common ATMs reduce costs in a digital economy, why not? If a unified transaction monitoring tool can stop fraud faster, why build your own? Sometimes, sharing drives simplicity, agility and profitability.
Whatever your business, sustainability is now your business
Empowering the enterprise value chain to live and work sustainably is imperative, from providing customer tools that enable sustainable decision-making to helping partners source material responsibly.
Cloudability accelerates with regulatability
Everyone wants to fast-track from less conversation to more action on the cloud. The need of the hour though, especially in financial services, is ensuring compliance is built into cloud design from the outset.
If you don't understand how you can apply technology intelligently, including data, including artificial intelligence, including all what you need to have a digital offering in front of your customer, then you are nowhere.
