How do you insure a self-driving ship? Will digital provide the human touch of the friendly postman? Can
mixed reality change the way elevators are serviced? All these questions present different dimensions
of hyperproductivity in three varied enterprises. The answers turned out to be as fascinating as the
questions at Confluence.
To dissect operating models that can live the times of digital,
Ravi Kumar S, President at Infosys juxtaposed realities on both sides of the Pacific: finding
different strokes from CXOs in the America and EMEA regions. On stage to share their view on pivoting
to the new world of work were
Jakob Thyme, Chief Operating Officer, Lloyd's;
Petteri Naulapää, CIO & SVP, ICT and Digitalization for Posti Group; and
Tia Jahi, Head of Management & Collaboration Solutions, KONE Corporation.
Key Takeaways
Innovate the speed dating way
How can organizations match up common interests faster? Or put together a space where
opposites attract? An agile innovation lab is where variedly skilled talent and ecosystem
partners can come together to ideate fast and prototype faster.
Don’t solve what someone else already has
Being hyperproductive means less time problem-solving and more time problem-spotting.
In a large enterprise, solving is putting together the answers in a crowdsourced
platform with employees and partners. And aiding discovery with an AI engine.
Learning how to learn will make change real
Upskilling for the digital reality is no doubt imperative. The means though, must be
more fluid than ever: from app-enabled learning modules to hands-on virtual reality
training to a digital brain that shares learning recommendations.
Change is where technology and culture meet
What if you’ve got all the technological capabilities you need, and then the culture
isn’t agile enough to embrace it and deliver? Being ready for new ways of doing things
is essential to surviving every cycle of inevitable disruption.
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If you don't understand how you can apply technology intelligently, including data, including artificial
intelligence, including all what you need to have a digital offering in front of your customer, then
you are nowhere.
