Picking a partner

Public Service, and Education and Training organisations appear significantly less likely to have engaged a third-party consultant for guidance, resources or support on digital access. They’re also lower in maturity, which may signify the importance of engaging an external partner. In fact, 61% organisations which were found to have significant progress in their digital access journey have used consultants.

The more advanced the organisation, the more likely they are to believe that there’s plenty of support available if you need it (56%). There may therefore be opportunity to educate organisations that are Emerging on what kind of assistance is available.

The types of consultants that organisations engage were found to range from specialist Digital Accessibility agencies (22%) to IT and management consultants (31+%). This highlights the importance for generalist consulting firms to be on the digital accessibility journey, as people will be coming to them for help.