Contact Us
WINNING IN THE DIGITAL ECONOMY
To reduce the kilometers driven, deliver more parcels per hour, and provide a great experience, Canada Post leveraged Zero Distance and Design Thinking. This enabled them to power their journey on digital transformation, and build dynamic routes to manage their expanded delivery business, and meet customers' expectations.
FROM DISRUPTED TO DISRUPTOR
Canada Post is an organization as old as the nation it serves, and among the most trusted brands in Canada. While the trust has been hard earned, Canada Post must now work harder than ever.
In an age of declining lettermail, revenues trend toward parcels. And with growing parcel volumes come new realities, such as the need to deliver on weekends to allow capacity to keep up with demand. For such deliveries, old static routes based on lettermail will not work efficiently. New solutions are required for Canada Post to maintain its competitive edge against large logistics enterprises. Canada Post is ready for transformation, boldly leaping into the digital era by partnering with Infosys Public Services (Infosys) for dynamic route optimization.
YOU’VE GOT SCALE!
16+
MILLION ADDRESSES
are served by Canada Post, with 8.4 billion items delivered in 2016
13,000
VEHICLES
are part of the fleet across Canada's provinces, making route optimization a priority
9%
INCREASE
in parcels and a 7.8% decline in traditional letter mails–outline shifting business dynamics
Source: Canada Post Corporation 2016 Annual Report
EN ROUTE TO ZERO DISTANCE
To reimagine legacy operations at Canada Post, Infosys put its 'Zero Distance' approach to work, placing usability at the heart of a dynamic route-optimization solution. The result? We hit upon the right solution fast, and brought it to life faster – in just three months, enabling Canada Post to pilot during the Christmas peak period.
HOW IT WORKS
INFORMATIONASSIMILATION
Parcel identifiers and delivery addresses are pulled from automated sortation equipment
MAPSINTEGRATION
Delivery addresses are validated for accuracy and geo-coded on a map
ROUTECREATION
The desired number of delivery routes are optimally created automatically with stops sequenced for lowest cost per mile
DYNAMIC ROUTING
Routes with street-level directions are delivered to in-vehicle devices with updates allowable in real-time
PERFORMANCE TRACKING
Live dashboards track various performance indicators and deviation reports to strengthen analysis and decision-making
TESTED IN THE TRENCHES: THAT’S DESIGN THINKING IN ACTION
There's a difference between prescribing and knowing. And to us, there was only one way to really know if the solution worked – hitting the road. Executives from Infosys and Canada Post, along with delivery personnel, made test runs delivering parcels using the routes defined by the solution – learning from a real-world environment. Watch the collaboration story unfold with Canada Post's Sylvie Charbonneau – National Director, Route Optimization, and Drew McCutcheon, Director of Innovation Services.
AN ORGANIZATION THAT’S RENEWED. AND NEW AGAIN.
Reducing kilometers driven, delivering more parcels per hour, and providing a good experience to employees – these are some of the immediate results for Canada Post. Most importantly, Canada Post is showing the world how public sector organizations can do more than just keep pace with change – they can lead the way.
