beaccessiblefor millions ofaspirations

Client: UCAS (Universities and Colleges Admissions Service)

downtime will no longer stand in the way of a dream

When the future of the United Kingdom begins at your portal, downtime is not an option.

That's why the Universities and Colleges Admissions Service (UCAS) turned to Infosys – to ensure that students could count on their portal when it mattered. We responded by automating the most critical processes in their infrastructure management, building the reliability to handle frenzied traffic peaks – from result day to application deadline.

numbers, yes. but hopes and ambitions too.

650,000

students

apply every year for higher education, in the UK

425+

universities

across the UK are associated with UCAS

900,000

unique logins

are registered on the UCAS portal in just an hour on confirmation and clearance day

All information updated as on June 20th, 2016

the journeyfrom fragility to stability

"We really needed an experienced IT partner to come and help us to stabilize our systems, improve our service, and make sure that our customers have an enjoyable and fulfilling experience every time they interacted with our services."

Mary Curnock Cook, Chief Executive, UCAS

aspiration,powered byautomation

In addition to modernizing the UCAS infrastructure, we put in a capacity management strategy to manage peak hour traffic. The underlying processes were fully automated with the Infosys Automation Platform (IAP) – an artificial intelligence system that can predict and fix impending crashes and stresses on infrastructure load.

28critical

applications

that linked to system performance were rationalized with a software architecture blueprint

10,000

incidents

were analyzed to identify three major repetitive and predictable patterns that could be managed through automation

900%

reduction

in system outages over a period of 8 months, making the UCAS portal more reliable than ever

91%

CSAT

UCAS customer satisfaction improved to 91% in the last 1 year

All information updated as on June 20th, 2016

because higher education demands a higher standard

With automation powering a glitch-free portal experience, we're keeping UCAS at zero distance to their users, and keeping students at zero distance from their dreams.

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