Workforce Management
Delivering pioneering WFM solutions for over a decade, empowered by Gold partnership with Kronos, we can optimize, innovate and transform your enterprise, making it ready to succeed in the digital economy. We deliver an entire spectrum of WFM Services from Consulting to Technology and Process Outsourcing, empowering your HR organization to become a strategic function.
Success
Stories
A leading energy, procurement, construction and installation company arrests OT leakage by 2% through business process harmonization
A leading energy, procurement, construction and installation company arrests OT leakage by 2% through business process harmonization
Disparate processes and systems had become a nightmare for the customer, manual adjustments across systems were resulting in over and underpayment to employees. Infosys consulted the customer on the approach for standardization bringing in best practices which helped the customer sail through multiple hurdles to stay compliant with local and federal regulations, at the same time saving effort and dollars on operational management.
A leading Electronics Manufacturer achieves a 20% increase in supervisor productivity by implementing workforce scheduling
A leading Electronics Manufacturer achieves a 20% increase in supervisor productivity by implementing workforce scheduling
The customer was dealing with Inefficient manual scheduling process in stores which resulted in cost overruns and waning business confidence on the tedious & error prone solution. Re-use of templates & scripts achieved better accuracy of results and timely rollout of Kronos v6.1 scheduling to multiple countries. Custom UI was built which enabled store managers to enter/modify labor forecast effectively and significantly Improves user productivity.
A leading Athletic footwear, apparel and accessories retailer goes green - 100% paperless solution for Global payroll optimization.
A leading Athletic footwear, apparel and accessories retailer goes green - 100% paperless solution for Global payroll optimization.
In most locations, the customer’s payroll & time track operations were manual and maintained through Excel sheets and Paper. Due to manual interventions, customer was facing issues with compliance and time capturing. Infosys leveraged GLOCAL (Global template, local flavors) design templates that helped to reduce the design time for each country in the multi country rollout. The team went above and beyond to coordinate with upstream and downstream global application teams to keep all systems aligned and on track which led to a successful global roll out.
Infosys gets awarded end-to-end management of Kronos iSeries applications for an American packaged food company.
Infosys gets awarded end-to-end management of Kronos iSeries applications for an American packaged food company.
Infosys developed a personalized Support model for Kronos iSeries systems with emphasis on user satisfaction and quality service. Innovation & Continuous SLA improvement through automation, tools and accelerators has resulted in faster turnaround time and Help desk efficiency.
A large specialty retailer successfully completes switch to Kronos cloud
A large specialty retailer successfully completes switch to Kronos cloud
Disparate processes and systems had become a nightmare for the customer. Infosys consulted the customer on the approach for standardization bringing in best practices on the cloud. Constantly streamlining and simplifying business processes which helped the customer achieve a smooth transition from on-premise to cloud.
Client Testimonials
“We’ve partnered with Infosys to support our existing Kronos systems (of which we have four) and to also upgrade locations that were not currently using Kronos at all. ConAgra Brands engagement with the Infosys Kronos team has been surprisingly smooth and exceeded expectations across all fronts. Based on our previous and current engagements with Infosys, I can say with confidence that ConAgra would recommend the team to other CPG companies.”
– Henry Shields, HR IT, ConAgra
OFFERINGS
Offerings for Retail, CPG, Healthcare and Manufacturing industries.
Strategy consulting & Advisory services – The Infosys WFM team of experts continuously develop and apply their skill to provide a competitive advantage and harmonize the existing processes, adopting latest innovations. Our services include
- WFM process Consulting
- WFM Product evaluation
- Value realization - Business case modelling
- WFM Process harmonization
- WFM Integration architecture standardization
- Organizational Change Management
Kronos 'in-a-box' – A mid-market plug and play solution which is a transparent, effective implementation with fixed timeline and fixed scope. Key features are:
- Pre-configured Vanilla setup
- Core WFM interfaces
- Core ‘Key’ Reports
- Testing Automation
- Show & Tell sessions for faster adoption
Global Implementation & Rollouts – Infosys leverages its years of experience to provide the best in class solutions for large implementations and multi-country rollouts. Our implementation and rollout services include
- GLOCAL Approach: Defining global compliance rules while retaining local flavours.
- Workshops to assess degree of standardization on Baseline design
- High lev el sizing and assessment of localization elements
- Global Integration, Global Security Design and Global Workflow Specifications
- Accelerators such as WFM Data Transformation, Load Tool to save time, cost and effort
- Dev Ops and Agile Framework Driven Delivery
- Smart Document Builder, Checker tool, PoS Loader and Test Case Repository
Upgrades (On-premise & Cloud) – we specialize in iSeries, On premise and cloud upgrades. Our key offerings are
- Rapid upgrade - Data migration / validation templates for WFC. Recommended partnered approach with Kronos provides best of both worlds –service and support
- Automation of Data-Conversion / validation for iSeries
- Behind the scenes’ insights into up/down stream processes by domain & functionality
- Spot the not’ – a keen eye for detail aided by past upgrade test case repositories. Upgrade GAP Analysis and recommend best practices
- Cross-product depth of knowledge and CoE best practices boost design capability for enhanced functionality
- Gamification approach for User training to improve user adoption
Industrialized AMS – Infosys proactively detects process and technology gaps and plugs them, so that our client systems remain cost-effective and easy to manage/maintain. Our Support service offerings are
- Personalized Support model with emphasis on user satisfaction and quality service.
- End-End capabilities in AMS Program execution and Governance
- Innovation & Continuous SLA improvement through automation, tools and accelerators
- Wide repository of knowledge artifacts for diagnostics, temporary fixes, root cause analysis
- Diagnostics tools for Error handling and Proactive maintenance
- Improve First contact/Help desk efficiency
