Making Automation Intelligent

Business Challenge

A financial services company’s applications had a very complex support environment, with over 140,000 emails needing to be analyzed and followed up on every week by a 24*7 team of over 76 people.

Infosys View

AI-enabled intelligent automation ensures expected outcomes of efficiency while also guaranteeing transformation of common business processes and enabling workforce to focus on higher-value work.

Business Outcomes

• AI-powered bot processes 71% of the weekly 140,000 emails
• 15% effort reduction of L1 team, fewer manual errors

And more…