4 key Takeaways
The shift from convenience to purpose
While the Ubers of the world inched their way to the top by delivering convenience, start-ups today hope to create an impact. They are addressing the big problems faced by society through innovation in healthcare, agriculture, and infrastructure.
Privacy is the new customer experience
People are quickly realizing the value of data and are becoming more wary about who they share it with. Today’s consumers care deeply about privacy and expect it to be at the core of every digital experience they have.
Double down on empathy
As important as the race for IQ points is, we need to enhance our emotional quotient to sustain the momentum we’ve gained. We are all in ‘people leadership’ roles and their well-being should be at the center of our efforts.
The circularity of better technology and talent
Being an early adopter of technology is a critical enabler for the brand you’re trying to build. If you’re able to create a space for innovation, you no longer need to look for talent. They will find you. Better talent, in turn, build better technology.
Digital has been the difference maker in adapting to the new normal. Most organizations understand that it’s time to embrace the ongoing digital acceleration and are learning to leverage it to their advantage. And it comes as no surprise that those already on their digital transformation are leading the way into the post-Covid world.
With uncertainty in the air and everywhere, we need to take the risk and act quickly. Businesses must embrace being digital more holistically to become faster, bolder, and more agile than ever before. To explore these shifts, Infosys Confluence 2020 had Mohit Joshi, President, Infosys in conversation with John James, Managing Director, Vanguard Institutional Investment Group; Dr. Aarti Shah, SVP and Chief Information and Digital Officer, Eli Lilly; and Jacob Jofe, VC, Index Ventures.
Times are changing and digital acceleration is coming. But companies that have a clear strategy and hold true to their long-term values will come out much stronger in the end.
