Every organisation today is grappling with the issue of wanting to create enterprise-wide digital capability, quickly. This multi-faceted panel was made up of Suresh Sundararajan, President & Group Head - Strategic Investments & Corporate Functions at Olam International, Debbie Taylor, Chief Systems Engineering Officer (Acting), National Broadband Network, and Robert Wilson, Group CTO, Westpac Group. The session was moderated by Cyrus Daruwala, Managing Director, Financial Services and FinTech, IDC. The discussion shed light on their experiences and some of the roadblocks they faced along the journey. They also offered tips on how the process could be faster if they had the right processes and partnerships in place.
Key Takeaways
Don't invent problems, create opportunities
Analyse your businesses and articulate your pain points to identify your problems. If no problem exists, the latent assets should be used to create new opportunities.
Prioritize solving customer problems
The design paradigm must shift from being product focused to a customer-centric model. Organizations must be restructured to deliver exponential value and exceptional experiences.
Agility is different for different organisations
Whether your organization defines agility as delivering customer outcome quicker or driving significant change with a small cross-functional team, achieving it begins with a mindset.
Data is only as useful as the insights it delivers
Volumes of data cannot replace the value of humans interpreting. In an information-based economy, the sovereignty and ownership of the data must reside with the customers.
New companies have been disruptors and existing companies are being disrupted. If you don’t change, you risk extinction.
