As the Chief Operating Officer for Technology Services Americas, Tony Moscrop drives an integrated approach for delivering technology and change across Citizens Financial Group. Previously, Tony Moscrop served as Head of Change Management where he provided strategic leadership and direction for the development and governance of operations infrastructure, processes and systems across business services while driving for continuous improvement and exceptional customer service. He also served as Head of Planning and Delivery for RBS International, Head of ATM Operations and Head of Operations Support, Cash Operations for Business Services during his 17 years with RBS.