As the leader of the Americas Product Customer Service team within Cisco’s Customer and Partner Services organization, Eric Haff and his team oversee the delivery of globally consistent, scalable, end-to-end business processes including both pre- and post-sales activities like quoting, ordering, supply chain escalations, logistics, returns, and invoicing disputes to 35 countries across North and South America. A veteran of 15 years at Cisco, Eric has worked across a number of functions including commerce capability enablement, technical service (e.g. maintenance) contract management, and most recently process management including digitization efforts.

Eric graduated with a degree in Electrical Engineering and Materials Science from the University of California at Davis, and is a native of Santa Cruz, California where he lives with his wife of 14 years and their 2- and 5-year-old daughters.