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Unleashing IT in Utilities

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Insight: What Potential does Data Mining hold for AMI Data?
By Ashiss K Dash
The complexity of data management makes Advanced Metering Infrastructure (AMI) implementation mandatory. But can AMI implementations do justice to the investments made? Our expert believes that adopting data mining initiatives during AMI implementation results in a high degree of predictability to events and realizes benefits.

Viewpoint: Optimal Use of AMI for Customer Service and Asset Management
By Larry Joseph Rubenacker
AMI provides benefits such as containing high-energy prices, improved customer service and enhanced asset management. Our expert highlights the importance of AMI by showcasing its implementation at three utility companies in California, the United States.

Technology: Are you Grid Ready?
By Anirban Chakrabarti PhD and Raghu Anantharam
Complex computation and the ensuing financial risk are synonymous with the Energy Trading and Risk Management (ETRM) industry. Our experts recommend adopting a grid architecture to realize performance and utilization-related benefits, while mitigating financial risks.

Practitioner's Solution: Web-based Self-Service in the Utility Industry: How to Make it Work?
By Vivek and Sambit Mishra
The utilities industry has embraced customer service by offering web-based self-service solutions. However, customer adoption of customer self-service has been slow. Our experts suggest strategies to make self-service work.

Perspective: Lull after the Storm: Disaster Management for Utilities
By Jafrullah Mohammed
Utilities are prone to natural disasters. Our expert suggests a comprehensive system and applications infrastructure to meet the requirements of a disaster management system.

Framework: A Design Approach to a "Learning" Decision -Making System
By Dipayan Mitra
Decision-making has evolved into a science. Our expert proposes a design framework for a Decision-Making System (DMS) and stresses on 'systems thinking' in decision-making.

Practitioner's Solution: Indirect Procurement Innovation: Creating a Blueprint for Success in the Process Industry
By Peter Punwani and Avinash Airani
Traditionally, procurement comes under the purview of savings. A firm's management does not believe in savings-less procurement. Even indirect procurement cannot skip the savings mandate. Our experts argue that innovation in indirect procurement results in substantial savings.

Spotlight: SOA in Utilities: A Practical Approach from Planning to Implementation
By Ananth Chandramouli and Vivek
Business transformation has always been a challenge for utilities. How does one circumvent uncertainty and complexity that characterize business transformation? Our experts suggest that Service-Oriented Architecture (SOA) can be a big leveler. They demonstrate a practical approach for SOA implementation.

The Last Word: "Enabling Business Effectiveness..."
By Peter Punwani

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