Utilities

WHAT DO YOU WANT TO DO?

Industry Offerings

Utility companies need to capitalize on web-based self-service offerings to achieve growth and improve productivity.

Challenge	Solution	Benefits
Limited adoption of web-based self-service by customers	A contextual business-IT solution framework for customer service and CIS/CRM IT	Enhanced customer service at lower cost
Comply with regulations, reduce service cost, increase customer satisfaction	Incorporate best practices for business results	An integrated website for a convenient user-experience
Save costs by achieving critical mass in online customer self-service	Adopt Web 2.0 to reach out to business partners and employees	Relevant and easy-to-use functionality to achieve user stickiness
	End-to-end approach integrating business process, technical architecture, integration framework, portal solution, application design and development	Cross-channel integration enables a consistent user-experience

Infosys' web-based self-service solution approach helps utility companies achieve a business transformation in three stages:

Solution Highlights

Click-through functional prototype incorporates industry best practices for reuse in requirements, design and development
Best practices include a detailed check-list for practitioners working on self service websites
Customer contact optimization framework transcends self service

Brochure