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Electric Utilities PoV

The Electric Utilities industry is undergoing dramatic change resulting from environmental mandates, the availability and cost of energy supply, an aging workforce and aging infrastructure. Consequently, the Intelligent Grid and Smart Metering are business imperatives.

The interconnected energy system that has run our factories and provided comfort to the masses has benefited from real-time automation from the power plant to the sub-station as well as sophisticated high-volume transaction systems supporting customer care and billing.

With a nearly flawless operation of the energy system and relatively low cost of power, consumers are not sensitized to the other side of the wall outlet. On their part, utilities have not reached out to consumers and their power consuming devices.

Now, consumers worldwide are being encouraged to become active participants in the future of energy and the environment. Utilities are rising to the challenge by providing choice through two-way communications and time of use pricing. Such changes will not only protect the environment but also improve power reliability.

If consumers have to transform their behavior from passive consumption to active conservation, they will require energy monitoring and control technologies (Smart Metering) and a new breed of customer care systems enabling "self service" over the Internet. Self service is essential if utilities are to deliver the "Active Customer Experience" from their Smart Metering investments while keeping call center costs under control. Historically, utilities have been challenged while integrating energy management and customer management.

Infosys, one of the world's leading IT solution companies, is helping Utilities bridge the gap between their Smart Metering solutions and Customer Information Systems. At our Utilities Center of Expertise, we combine our knowledge of customer care and billing systems such as SAP's IS-U/CCS and Itron's IEE Smart Metering solution with three indigenously designed platforms:

AMIS Advanced Metering Infrastructure Solution: Uses open standards and web services to integrate smart metering and customer applications
UCP Ultimate Customer Portal: Delivers services that provide consumers all the information they need, over the web, to actively manage energy usage
CCSS Comprehensive Customer Service Solution: Provides a framework to design and deploy changes in customer service business processes

Infosys believes that the key to our energy future is awareness and active energy behavior. We enable Utilities to deliver the Active Customer Experience. We implement our integrated Smart Metering/CIS projects faster and at a fraction of the cost using our Global Delivery Model.

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