Engage Customers with Web 2.0

The Internet offers infinite possibilities for utilities. Web 2.0 enables self-service, customer participation and generates revenue through social networking and social commerce.

The Power Grid Just Got Smarter with GIS

How do you meet the challenges of work and asset management in Utilities? Infosys’ experts believe that the answer lies in a Geographic Information System (GIS).

Why Purchase CIS When You Can Modernize It

Customer Information Systems (CIS) initiatives are known to be disruptive and expensive. Our experts believe that revitalizing legacy systems is a viable alternative. Infosys' Comprehensive Customer Service Solution (CCSS) framework analyzes... customer service by abstracting layers of business process, application user interface and back-end and functional areas of customer contact, back-office, field and products and services.

Automated Meter Processing Leaves More Customers Smiling

A leading electric utility sought to integrate and automate its existing systems for metering service requests. Infosys' end-to-end application development involved a GUI interface for customer service representatives, background mainframe processes to process... work and route it to appropriate field agents according to business rules. Our solution helped the utility improve customer satisfaction due to improved turnaround from customer service agents.

Customer Service Application Readies Utility Major for Market Changes

With deregulation of utility markets just six months away, a utility company needed another year to replace its old legacy system. Infosys developed a CRM-focused system using a co-sourcing approach. The new architecture enabled the company to accommodate... immediate and new requirements to meet the new market conditions.

Retiring Legacy Systems for a Healthier Wallet

An electric utility major realized that growth in information technology services created hundreds of disintegrated applications. A rising operations and maintenance budget did not reflect in incremental value for end-users. Infosys identified cost savings in applications... that could be retired, consolidated or enhanced and ensured that the new applications were simplified, standardized, and integrated.

Call Work Optimization and CTI Implementation to Improve Customer Service

A leading utility company sought to improve the productivity of its call service representatives by improving the design of workstation applications. It also wanted to integrate computer telephony to reduce the duration of calls... As a result of Infosys' solution, the client was able to improve customer satisfaction and save on training costs.

Related Information

Blogs

IT for India's Power Sector - Necessary but not Sufficient

In a system that loses money with every kilowatt-hour sold, what role can IT play?

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Media Mentions

Fortune ranks Infosys 10 among Top Companies for Leaders 2007

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In the News

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