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Case Studies
Defining roadmap to align technology assets with current and future business needs
Overview
The client is a large electric utility, with significant generation, transmission and distribution assets in the western US.
Business Needs
The client found that growth in demand for its information technology services over the years left it with hundreds of disintegrated applications. An ever-increasing operations and maintenance budget resulted without comparable increases in value for end users. Their existing technology asset base was not aligned to business needs. Aging applications with overlapping functionality increased maintenance costs while producing growing support risks.
The Challenge
Without a systematic approach to managing the applications, meeting increased business would become costly for IT. The old process allowed IT to react to business needs such as increasing or enhancing functionality, but was not effective to strategically manage investments applications. It did not help explain the multiple investment options to meet the business needs or anticipate changing technological needs.
Infosys Solution
Infosys identified cost savings with applications that could be retired, consolidated or enhanced. Applications were simplified, standardized and or further integrated. Infosys established an ongoing process for the client to continue to manage the applications as investments. The single application management system with straight through processing capabilities enhanced client's operational efficiency. The client can now manage customer expectations, resources, costs and risks in a more effective manner.
Benefits
This solution resulted in substantial reduction in operational and back-office costs. A portfolio investment approach to application ownership allowed the client to increase agility in responding to new priorities. End users are more satisfied with software performance and technology updates. Business stakeholders are able to incorporate IT strategy with management business strategy for improved customer satisfaction. The result is a highly nimble organization that can quickly change with the business environment.
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