BT and Infosys collaborate to drive innovation

Infosys is a strategic partner in BT's ecosystem of open innovation. Matt Bross, CTO, BT Group, discusses in Billing OSS magazine how BT and Infosys collaborate on research and innovation.

Infosys' Field Optimization Solution Helps BT Serve Customers Better

Information Age reports on how BT enhanced customer service by implementing Infosys' Field Optimization Solution (FOS). The solution streamlined BT's systems that manage service query resolution by its service engineers.

Driving Innovation across the Product Lifecycle

Infosys partners with wireline, wireless, cable and broadband companies to drive innovation across the product lifecycle. We function as your extended organization to envision, design, build, test and deploy new... services. For instance, Infosys partners with Cisco and Nortel on product co-development and R&D. We undertake technology architecture, process design, system build and process outsourcing and provide staff to manage the back-end ordering process for a leading telecom company. Learn more from our industry expert.

If Connectivity is Free, can you Compete?

The impact of globalization, demographics, deregulation and technology change is driving the need for operational transformation. To compete effectively, you must implement an operational transformation of your customer service and network... operations. In addition, you must innovate by creating an extended organization, which is adaptable to create and deliver new products and services at lesser cost. In our paper, 'Re-envisioning Operations: CEO Playbook for a Converged Future', Infosys experts guide you on how to become more agile by focusing on four operational priorities to achieve successful transformation.

Get a Reality Check on Convergence

Convergence is driving communications service providers (CSPs) to invest their future in building next-generation IP networks. Global access to technology and erosion of economic barriers in the Flat World enable providers to adopt... convergence. However, a majority of companies are not capitalizing on the opportunity to globalize their operational model. This paper discusses the synergy between globalization and convergence and provides a blueprint on how providers can leverage globalization to win in a converged services marketplace.

Scenario-Based Customer Service Focuses on the Customer, not just the Network

In a recent study, Frost and Sullivan found that communication service providers are realigning their systems and processes to implement genuine customer centricity across business functions. In addition, they are starting to shift attention... from customer-centric billing, customer care and provisioning to service and customer assurance. The report states, "Infosys is one of the few vendors we spoke with that is approaching CSA from a customer service operations point of view."

Related Information

Events

Infosys at SOFNET Conference 2008 More

 

Testimonials

"Infosys is a thought leader in building the next generation of OSS."

 

- Dr. Bola Oshisanwo
Project Director, Wholesale Customer Experience Design, BT Design

 

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