In a survey of 200 CXOs, over 70% of the executives highlighted technology as the top change driver, shaping the global business environment. Technology forms the backbone of every successful business and CIOs play a critical role in transforming their IT function from siloed, tactical operations into a global, strategic function. For CIOs to enable their companies to compete and win in a flat world, they need to actively focus on technology areas that help them to address the flat world operational shifts.

Technology themes for the Flat World

Business Intelligence (BI) and Analytics

There is an unprecedented explosion of information - 60%-80% of an organization's information is unstructured. As business gets more competitive, companies... face the challenging task of sifting through enormous amounts of information, structured and unstructured, to make informed decisions. This information resides in multiple legacy systems, emails, blogs etc. Business Intelligence solutions powered by optimally-designed Data Marts or Enterprise Data Warehouses address these challenges. The integration of unstructured data into BI systems will enable companies to harvest information for superior insights. Infosys brings extensive experience in providing cutting-edge BI solutions to clients on a global platform.

Collaboration

Infosys' survey of 500 business executives worldwide shows that investment in customer/partner collaboration tools is among the top three priorities... for building customer loyalty. Companies are looking at co-creating new products and services with customers and partners to accelerate innovation cycles. They are also collaborating across their value chain to have better insight into demand and supply information so as to be able to adapt to changing business cycles. Collaboration is key for breaking 'information silos' and enable companies to better work with their business partners worldwide to optimize cost structures. Infosys' suite of collaboration solutions cater to these very needs.

Enterprise Architecture (EA)

EA, the holistic view of an enterprise's processes, information and information technology assets, is a vehicle for aligning business and IT in a structured,... efficient and sustainable manner. Infosys' survey of over 260 CIOs, Chief Architects, and business and IT managers reveal that the role of EA is set to undergo a major change. Companies are starting to use EA to implement business strategy and govern the interaction of business units and assets to collaboratively create value for all stakeholders - elevating the role of IT to become an integral part of corporate strategy.

Infrastructure Optimization

To build a competitive enterprise, IT infrastructure must be the backbone of information flows. It has to serve its stakeholders well, operate efficiently and achieve... integrated innovation. However, many organizations see that their current IT infrastructure is a bottleneck. Among the most common concerns are non-standardized hardware and software platforms, multiple operating systems and their versions, redundant applications, decreasing service levels and increased cost of compliance. With infrastructure complexity and heterogeneity come fixed and recurring costs for licensing, maintenance, skilled staff and support. Infosys' Infrastructure optimization solutions transform your IT infrastructure environment into a strategic asset reducing Total Cost of Ownership (TCO) and significantly boosting Return On Investment (ROI).

Legacy Modernization

Businesses world over have invested in a multitude of technologies over a period of time. According to industry estimates, over 70 percent of the world's... data still reside on legacy systems. Companies have also adopted multiple architectures and have rigid processes. IT organizations of these businesses are often saddled with a large array of technology platforms and applications increasing their cost of running the business and limiting the flexibility to adapt to changing requirements. Infosys' legacy modernization solutions offer enhanced flexibility to your enterprise by modernizing your legacy systems, architectures and process.

Service-Oriented Architecture

Service-Oriented Architecture (SOA) is an architectural strategy that helps achieve tighter Business-IT alignment by taking a three-dimensional perspective... of the enterprise, viz. technology, people and processes. It uses standards-based interfaces to facilitate need-based access to IT resources spread over an enterprise network. SOA instills agility - a crucial quality for sustained business competitiveness - into enterprises by helping create flexible business processes and providing practical and cost-effective means of integration. Infosys' SOA services helps organizations build on their existing IT investments to achieve process standardization and improve process efficiency.

Software-as-a-Service (SaaS)

Software-as-a-Service is redefining the way business is being conducted. Companies are harnessing Web 2.0- based SaaS business solutions to better... connect with customers, expand into new markets and comply with multiple regional regulations. As a business model, SaaS is a great enabler for the Flat World. The pay-as-you-go subscription model enables companies to convert fixed to variable costs. The minimal upfront investment and savings from long running operational expenses provides CAPEX and OPEX advantages. The ability to achieve faster time-to-market and better adapt to business cycle changes enables companies to win in the turns. SaaS is fast emerging as a vital tool for enterprise CIOs to cost efficiently reduce the complexity of their IT landscape with the benefits of commercially licensed software.

Related Information

Press releases

BT and Infosys Technologies Awarded National Outsourcing Association's Innovative Outsourcing Project of the Year
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Blogs

AMR Research wrote about Indian companies setting up numerous near-shore delivery centers in US time-zones. There you have it - India is outsourcing outsourcing.
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