Flat World
Maximize Globalization
What we are witnessing today is the emergence of a new and qualitatively higher level of globalization. Trends like the opening up of emerging economiesRead
Maximize Innovation
In a world where service is increasingly seen as a hygiene factor, where new players and new products emerge seemingly out of nowhere, and where commoditization of products is the order of the dayRead
Maximize Diversity
Emergence of several new customer segments across the world is creating tremendous opportunity for banks to grow rapidly and gain new market share. While old loyalties are fast dying, new ones are being created.Read
Maximize Agility
Every dimension of a bank’s business today demands an unprecedented shift in speed and agility.Read
Minimize Cost
The flattening of the world is throwing multiple opportunities for banks to dramatically reinvent their operating model leading to reduced complexity, greater standardization and lower cost.Read
Minimize Risk
The Flat World context brings with it a host of risks; from risks on the compliance front with a growing host of regulationsRead
Competing in the Flat World requires banks to quickly grasp the impact of the changing business world, respond to its threats and harness its opportunities. Winning in the Flat World goes beyond contemporary technology adoption. It requires banks to shift their strategic and operational priorities and think of new ways of doing business. We believe that to compete and win in the Flat World, banks must bring four paradigm shifts.
Cost as a fuel for growth
Banks need to make a strategic shift from competing on price to lowering cost structures by leveraging global operations.... This would help them compete effectively, differentiate products and services and develop products targeted at newer geographies and segments.
Building loyalty through faster innovation
Good service is hygiene. Innovation across products, channels, process and customer experience is the key.... Migration from legacy into new agile technologies is a pre-requisite.
Making money from information
Banks need to mine and leverage the wealth of customer, market and operational information, to better segment,... cross sell more, personalize products, identify emerging opportunities, manage risks better and create differentiation.
Winning in the turns
The flattening world offers immense opportunities to win in the turns. Banks that are quick to identify and seize... such opportunities have the potential to leapfrog and redraw the competitive landscape.
