| discussing
the key forces flattening the banking world and the
strategic imperatives to enable banks to WIN in the
Flat World.
In our regular interview
section, we interview Roberto Nicastro, head of retail,
UniCredit, one of the largest banking and financial
services organizations in Europe today. To be successful
in a Flat World, Nicastro says that UniCredit is focusing
on customer delight, cost efficiency and specialist
banking.
FinacleConnect also goes back to the
basics and explores the origins of the term ‘Flat
World’ by reviewing the bestselling book by Pulitzer
Prize winning journalist Thomas Friedman, “The
World is Flat: The Globalized World in the Twenty-First
Century”. In this engaging book, Friedman takes
us on a journey from the office of Infosys CEO, Nandan
Nilekani, who inspired him to coin the term ‘Flat
World’, to discussing
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