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The future of the retail banking industry will be largely
determined by its ability to think laterally, to move nimbly,
and to respond imaginatively to major global trends and innovate. |
Unbanked Africa is not outside the banking sector by choice. An important reason is that banks do not offer them suitable products tailored to their needs. In effect, they have been excluded by the banks’ inability to understand their requirements, including that of accessibility, and the unwillingness to adopt innovative models to serve them. . |
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