Energy, Utilities, and Services

Infosys' Energy, Utilities, and Services practice delivers solutions that enhance customer service, operational efficiency, reliability and productivity while addressing regulatory compliance. Our domain specialists combine expertise in enterprise integration and customer facing systems, and leverage Infosys' Global Delivery Model to address business challenges and effect a transformation.

 

Infosys provides a wide range of solutions that streamline operational and strategic business decision-making processes:

• For Energy, we deliver business solutions across the value chain - from exploration to trading
• In Exploration and Production, our solutions enhance operational efficiency and improve the ability to monitor and optimize field operations
• In Refining and Marketing, our supply chain management solutions improve profitability
• For Utilities, we offer customized solutions and services across the value chain. We have domain expertise in Utilities-specific solutions such as SAP ISU and SAP CRM. In addition, our generic offerings include SAP SCM, SRM, PLM and HCM.

 

SAP ISU/CCS implementation for an East Coast Utility

Infosys partnered with an electric and gas utility that serves over 2.5 million residential and non-residential consumers. The company also provides services such as appliance repair, relocation assistance and energy conservation programs.

 

Benefits

• A strong contribution to the client’s overall business transformation program through design and development coupled with consistent processes and best practices
• Integrated SAP ISU/CCS with a Web-based self-service application on SAP Portal Platform to enable consumer self-service functions on the website. It facilitated web-based customer processes such as account maintenance, online bill presentment and payments, and complaints.
• Optimal offshoring ratio (onsite-offshore) resulting in maximum value and lower cost of development
• Supported client in realizing its long-term IT strategy
• FERC reporting

 

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Testimonials

“Infosys' SAP implementation approach is highly specialized and in lockstep with industry best practices. Compliance is assured during every phase of the implementation or ..."

 

- Mauro Romano, Internal Controlling Officer, ABB

 

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