Infosys - BPO Services | Transport and Services industry

Offerings

Shipping and Logistics

The Transportation industry is a highly fragmented industry with commoditized offerings leading to companies competing on price.

Due to the rising cost of inputs like crude oil, trained personnel and capital equipment, transportation companies have negligible leverage in commanding higher revenues due to extreme competition and inability to control capacity additions.

To navigate the industry cycle, transportation companies need to regulate input costs, which are within their control (like salary costs) and also improve process quality to differentiate their service offerings.

Infosys BPO

Infosys BPO offers the following services and solutions :

Industry - specific solutions

Sales support
Customer profiling and registrations, rate and tariff quotations
Customer Documentation
Input of bills of ladings, import documentation, freighting and invoice generation, claims management support
Compliance & Audits
Customs manifest filings, US-CTPAT compliance, Panama Canal compliance, internal invoice audits, agency audits
Operations Support
Scheduling and routing support, business reference data management, EDI management support, track and trace

Horizontal Solutions

Finance and Accounting
Accounts payable, accounts receivable, general ledger, finance planning and analysis, financial reconciliations and reporting
Procurement
Spend analysis, flexi-staffing, RFx management, flexi-staffing solutions, supplier performance management, master data management, vendor contract management
Human Resources
Recruitment and staffing support, workforce deployment, HR administration, payroll and benefits administration, HR helpdesk
Customer Service
Inbound and outbound contact center/s, remote sales and pricing support, business systems helpdesk
Knowledge process outsourcing
Yield management analytics, operational costing analytics

Infosys BPO has established a 'Transportation Center of Excellence' which acts as a repository of industry domain knowledge. Our Center maintains detailed process maps of industry sub-vertical business processes, researches and benchmarks business metrics for these processes and documents solution tool kits. It ensures that any business transformation solution that we prescribe is based on a solid foundation of industry domain knowledge.

Our service and solution offerings are unique in terms of their breadth and depth. While we offer services of a transactional nature (Transactional AP & AR, input of bills of lading), we are capable of executing complex, knowledge-driven processes which require decision making of a sophisticated nature (credit control, agency audits, yield management support, etc).

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Offerings

Shipping and Logistics

Infosys BPO

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