Infosys - BPO Services | Resources Energy and Utilities

Offerings

Resources (Chemicals, Metals and Mining, Construction)

The resources industry is characterized by low growth and commoditization which have led to intense M&A and alliance activity. Companies are seeking to leverage synergies in markets, product applications, platforms, process technologies, or business models leading to greater consolidation activities.

To remain competitive, companies require high capital investment and continuous improvement in process technology to achieve low production costs, placing an emphasis on ROCE. Consequently, outsourcing is a viable option.

Energy

Capacity shortages across the value chain have raised the bar on crude, gas and refined product prices. The energy industry has responded with a marked increase in capital spending (Lehman Brothers forecasted that global industry-wide spend on exploration and production would rise materially to US$ 238 billion in 2006).

In the downstream, unexpectedly robust demand (driven by India, China and the United States), a lack of refining conversion capacity and a shortage of spare light crude capacity are delivering a golden age in this historically low-returns business.

Given the change in the geopolitical, environmental and economic scenario, the industry is driven by increased pressure to improve shareholder value, and address challenges related to energy security and sustainability. The result is a movement to remote areas for exploration, and the increasing involvement of outsourced service providers to take care of non-core activities and operational excellence initiatives.

Utilities

Utilities are one of the most asset-intensive industries in the world. Optimizing operational business processes is vital to most utility providers.

Utility companies face challenges of intensifying pressure from regulators, demanding customer expectations, rising SG&A expenses and a wave of mergers and acquisitions.

Amid these pressures, utilities must continuously improve operating efficiencies to deliver better, faster results at a lower cost. As a result, utilities are handing over non-core activities like IT, finance and accounting, customer service, and supply chain to third parties that can guarantee reliable service with a variable cost structure.

Our Value Proposition

Infosys BPO allows utilities to achieve their objectives through:

Operational excellence: “Pay As You Go” flexibility, “metric-driven” and “process-oriented” operations ensure workforce productivity and guarantee process efficiency
Process improvement: Upgrade processes to benefit the whole company through the implementation of efficient, “fit for purpose” best practices
Labor arbitrage: Transfer functions to lower cost environments to accelerate savings
Technology innovation: With the growing need for synergy between IT and business process policies, boost process improvement initiatives with emerging technologies
Unlock the value of stranded assets:
Gain sharing: Gain-sharing has emerged as an important means to capture value. Structured properly, gain-sharing agreements allow the parties to consider opportunities that may be too risky to pursue individually
Risk mitigation: Most companies have interfaced dozens of disparate applications to legacy and secondary systems, leaving them vulnerable to escalating maintenance costs, upgrade constraints, and technology currency risk. In contrast, business process outsourcing allows the utility to transfer the operational and financial risk of large-scale IT initiatives to the provider.

Offerings

We provide outsourcing services which cater to the specific requirements of Resources, Energy and Utilities industries such as Master Data Management (Material, Vendor, Customer and Employee), Flex-Staffing, Supplier Enablement, Engineering Documentation.

In addition, we also provide short-term gestation projects including but not limited to Industry Research, Credit Research and Spend Analytics.

We also have an extensive functional practice comprising industry experts in F&A, Knowledge Services, Order Management, Procurement and HR Operations to provide customized solutions which deliver sustainable value to clients.

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Resources (Chemicals, Metals and Mining, Construction)

Energy

Utilities

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