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Human Resource Outsourcing

The Infosys Human Resource Outsourcing practice delivers services across the 'Hire to Retire' spectrum. Our clients include leading global organizations in the HR domain across diverse industries.

Infosys BPO Advantage

 

  • One of the largest offshore players delivering HR services
  1. More than 1,300 professionals in HR across these service lines
  2. More than 200 projects executed for 65 HR clients
  • Dedicated HR practice within each of our service lines, namely Consulting, Technology and BPO
  1. Excellent cross-service collaboration to deliver comprehensive seamless solutions
  • Flexibility in HR solutions enabling 'accelerated transformation'
  1. Multiple ownership options (Operations, Application, IT support)
  2. Facilitate transformation through multiple sequencing options
  • Helping clients leverage
  1. Workforce from locations where it makes the most economic sense
  2. Process efficiency through process re-design across a global platform
  • Leverage the knowledge gained through the Infosys HR transformation story
  1. 70,000-plus employees in 46 cities across 17 countries supported on an integrated online platform (Core HR, ESS/MSS, Recruitment, Performance Management, Learning and Development, Payroll and Benefits)
Infosys' HR solutions include Recruitment and Selection, Training and Development, Performance Management, Compensation Management, Benefits Administration, Workforce Management, Help Desk. Our key strengths are:
  • A strong employee base, supporting various HR processes for global clients
  • The knowledge base we have built over the past few years based on our experience
  • Ability to measure client engagement performance by business metrics
  • Robust transition methods; tried and tested with transitions of more than 700 processes
  • Capability to deliver in different models-traditional single-client BPO, aggregator-based multi-client BPO and soon-to-be-launched platform-driven BPO
  • Capability to manage scale
  • Flexibility and adaptability - Working in unique delivery models
  • Integrated IT-BPO capabilities that enable us to implement world-class platform BPO offerings
  • Global footprint
  • Risk management and compliance
  • Transformation approach

 

Most of our HRO clients have leveraged outsourcing to streamline their processes and achieve consolidation gains. As a specialist provider in HR outsourcing, we believe the key challenge is to gradually transform client processes to function better and differently to the extent of elimination of non-value add work. Some of the business benefits Infosys' solutions have provided to our clients' business and operations include:
  • Improved productivity through realignment of the geography-based teams into HR processes-based teams
  • Process backbone creation - Upfront benefits from standardization and re-engineering. Neutral and objective processing in the back end, promoting confidence of end users (client's employees)
  • Reduction of cycle time by 20% through various improvement initiatives
  • One-time cost savings of 40% through labor cost arbitrage
Related Information

Media Mentions

Fortune ranks Infosys 10 among Top Companies for Leaders 2007
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