Infosys - BPO Services | Transport and Services industry

Offerings

Hospitality

The Hospitality & Leisure industry is witnessing rapid consolidation through multiple mergers and acquisitions in response to heightened competition. The industry is increasingly influenced by changing customer demographics, evolving travel patterns and diverse customer needs. With the growth in both domestic and international travel and increased industry competition, delivering a personalized guest experience and services is critical to attract and retain guests. Infosys BPO understands that cost structures and risks of carrying assets on books have increased, and hence it has become imperative for Hospitality & Leisure companies to remain asset light while growing at a fast pace

Infosys BPO Advantage

Infosys has forged a strategic alliance with HVS International to provide offshoring solutions to the worldwide hospitality industry.HVS International, founded in 1980 by Stephen Rushmore, is a global consulting and services organization focused on the hotel, restaurant, timeshare, gaming, and leisure industries. We have leveraged the outsourcing capabilities of Infosys and the consulting expertise of HVS to design specific solutions for the Hospitality & Leisure industry:

Customer Service and Sales Support
Central reservation system, frequent guest program management, global preferred account hotline
Hotel Accounting
Invoice processing, sales and use tax calculation, vendor statements review, new vendor set up, re-bills, AP aging run, accruals, reconciliations
Fixed Asset Procurement
Budgeting, purchase order/contract generation, expediting, tracking of budget, global LCC sourcing
Human Resources:
HR Strategy and performance management, payroll and benefits, HR administration, flex staffing
Knowledge Services
MIS, quantitative research, market risk assessment, decision support, analysis, reporting

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Hospitality

Infosys BPO Advantage

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