Infosys - BPO Services

Offerings

Healthcare

The Infosys BPO Healthcare outsourcing solution provides HIPAA-compliant business processing support and services to healthcare providers, payers and suppliers.

Overview

Comprehensive executive, technical and process management experience in healthcare services
An end-to-end solution-based consulting approach
State-of-the-industry transition methodology that has resulted in over 95% of projects being transitioned on time
Service offerings covering billing, collections, appeals, claims processing and related processing services
Reduction in turnaround time by leveraging time zone differences. Additional benefits from process re-design and productivity improvements
Resources with a blend of healthcare domain knowledge, flair for customer services and an understanding of downstream and upstream activities ensure smoothness of our customer service process. It also results in a strong first-time resolution rate
Infosys BPO’s HIPAA readiness includes comprehensive HIPAA compliance policy and procedure training, regular HIPAA compliance audits, trained personnel on HIPAA policy implementation and extensive HIPAA implementation experience inherited from Infosys

Capabilities
Infosys BPO’s Healthcare solutions cater to both providers and payers.

Provider’s Side: Revenue Cycle Management

How Infosys BPO delivers value

Improves revenue generation through efficient systems and processes
Reduces revenue leakage by monitoring and controlling process inefficiencies
Helps providers focus on core healthcare service delivery by taking over administrative and back office functions
Helps providers derive benefits of new technology and infrastructure without fresh investments
State-of-the-art systems enhance job performance, resulting in higher service levels
Helps overcome complex systems integration issues and assists providers to migrate to HIPAA-compliant systems architecture
Technology interventions with business processes helps providers transition to new technology platforms (to comply with HIPAA regulations), without deterioration of service quality or productivity

Payer’s Side: Benefits Administration

How Infosys BPO delivers value

Reduce and manage clients’ administrative and operating costs
Meet and maintain quality and customer service levels in accordance with client agreements
Adhering to ‘Prompt Pay’ regulations and avoiding penalties by implementing effective methods, improving productivity and meeting high turnaround times
Complying with the requirements of the payers transitioning to new technology platforms (to comply with HIPAA regulations), thus improving the quality of service and increasing productivity

The Infosys BPO Advantage

Risk Management
Infosys BPO has a dedicated risk management team that is tasked with evaluating and monitoring our customers’ risk. Infosys BPO’s risk managers, who include consultants from industry, draw up detailed evaluations and plans to manage operational and regulatory risks faced by customers across the United States, Canada, the European Union and Australia. They are part of our onsite or remote teams and ensure that the risk is managed at all times and mitigated to the maximum extent possible.

Offshoring Enabling Solutions
Infosys BPO’s proprietary ProPass Solution offers complete, end-to-end capabilities that make it simple to outsource both online and paper-based processes. Our capabilities include:

Mailroom management
Document management (scanning, imaging, hosting)
Workflow management

BPO Services

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Offerings

Healthcare

The Infosys BPO Advantage

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